The SDP follows the lifecycle of a service from when it is first suggested itil service strategy pdf free download a possibility to when it is finally retired. It is the central reference point for all documentation of a service, so it contains many links to other documents.
In the ITIL model, a ‘Service’ is defined as, “A means of delivering value to customers by facilitating outcomes customers want to achieve with the ownership of specific costs and risks. IT services group within the same overall business. ITIL to have incorporated, they do not use the term according to its general meaning. In a Lean framework, most of ITIL would be seen as Type I Muda: unavoidable, but not value-added work. This page was last edited on 20 December 2017, at 09:21. Unsourced material may be challenged and removed.